Warranty, Returns & Refund

GMKtec UK Warranty, Returns & Refund Policy

At GMKtec UK, we want you to shop with confidence. This policy explains your warranty, return, refund, cancellation, and after-sales service options when purchasing directly from the GMKtec UK official website.

This policy applies only to products purchased directly from www.gmktec.uk. If you purchased your GMKtec product from another GMKtec regional website, Amazon, a marketplace, distributor, reseller, or third-party seller, please contact the original seller or platform for support.

Nothing in this policy limits or excludes your statutory rights under applicable consumer law.

1. Contact GMKtec Support First

Before returning any product, requesting a refund, or sending a product for warranty service, please contact our customer support team first.

Email: service@gmktec.com

Please include the following information so that we can review your request more quickly:

Your order number
The product name and model
A clear description of the issue
Photos or videos showing the problem, where applicable
Proof of payment, customs receipt, courier document, or other supporting documents, where applicable

Please do not send any item back without contacting us first. The correct return address and return instructions will be provided by email after we review your request.

The return address may vary depending on the product type, the reason for return, the service route, and the warehouse or service location handling your case.

2. Your Right to Cancel

If you purchase from GMKtec UK as a consumer, you have the right to cancel your order within 14 days of receiving the goods, without giving any reason.

To exercise your right to cancel, please contact us within this period and include your order number.

Once you have told us that you wish to cancel, you must send the goods back within 14 days.

For change-of-mind cancellations or returns, the product should be returned in good condition, complete with all accessories, manuals, free gifts, and original packaging where reasonably possible.

If the item has been handled more than necessary to establish its nature, characteristics, and function, we may make an appropriate deduction from the refund to reflect any loss in value, where permitted by law.

3. Change-of-Mind Returns

We accept change-of-mind returns within the cancellation period above, provided that:

The product is returned in good condition
The product is complete and includes all accessories, manuals, cables, adapters, and free gifts
The product shows no signs of misuse, accidental damage, unauthorized repair, or abnormal wear
The product is returned in its original packaging where reasonably possible

For change-of-mind returns, the customer is generally responsible for the return shipping cost unless otherwise agreed by GMKtec or required by law.

We recommend using a tracked and insured shipping service. GMKtec is not responsible for return parcels lost in transit without proof of shipment.

4. Faulty, Damaged, Incorrect, or Not-as-Described Items

If your item arrives faulty, damaged, defective, incorrect, or not as described, please contact us as soon as possible.

Please include:

Your order number
A description of the issue
Clear photos or videos showing the problem
Photos of the outer carton, shipping label, product packaging, and product condition, where relevant

After reviewing your case, GMKtec may offer one or more of the following solutions, depending on the nature of the issue and the stage of the claim:

Troubleshooting support
Repair
Replacement parts
Product replacement
Partial refund
Full refund

For verified faulty, damaged, incorrect, or warranty-covered products, GMKtec will review the case and, where appropriate, provide a return label, reimburse reasonable standard return shipping costs, or offer another suitable solution.

5. 1-Year Limited Warranty

GMKtec provides a 1-year limited warranty to the original purchaser, starting from the date of order placement, for products that are defective in materials or workmanship under normal consumer use.

During the warranty period, GMKtec may, at its discretion and to the extent permitted by law:

Repair the product using new or refurbished parts
Provide replacement parts for the defective component
Replace the product with a new or refurbished product of the same model or an equivalent model

Any repaired or replacement product will be covered for the remainder of the original warranty period or 30 days, whichever is longer.

This limited warranty is in addition to, and does not affect, your statutory rights.

6. Warranty Service, Parts, and Shipping Costs

During the 1-year warranty period, if a product issue is confirmed to be caused by a manufacturing defect or hardware fault under normal use, GMKtec may provide free repair service or send replacement parts for the faulty component.

Depending on the case, the customer may be responsible for shipping, handling, or delivery costs related to sending the product or component to the designated service location and/or receiving repaired products or replacement parts, unless otherwise required by law or expressly confirmed by GMKtec in writing.

If the product cannot be used normally due to a verified product fault and repair or component replacement is not a reasonable solution, GMKtec may provide a warranty replacement with the same model or an equivalent model.

If the issue is caused by customer misuse, accidental damage, unauthorized repair, disassembly, modification, improper installation, incompatible accessories, incorrect power supply, liquid damage, external impact, or other non-warranty causes, the customer will be responsible for inspection, repair, parts, labour, shipping, handling, and related costs.

After the 1-year warranty period has expired, repair service, replacement parts, labour, shipping, handling, and related costs may be charged to the customer. GMKtec will review the case and, where possible, provide a quotation before paid repair service is arranged.

7. What Is Not Covered by the Warranty

The limited warranty does not apply to damage or faults caused by:

Misuse, abuse, mishandling, or improper installation
Unauthorized repair, disassembly, or modification
Accidental damage, impact, drops, pressure, or liquid damage
Use outside the intended operating conditions
Use with incompatible accessories, adapters, power supplies, or third-party products
Improper voltage, unstable power supply, power surges, or electrical damage
External causes such as flood, fire, lightning, natural disasters, or other events beyond normal use
Cosmetic damage that does not affect product functionality
Commercial, industrial, rental, or business use, unless expressly agreed otherwise
Software issues, data loss, user-installed software, operating system corruption, viruses, or malware
Normal wear and tear
Products repaired or serviced by non-GMKtec representatives

Customers are responsible for backing up all data, files, software, passwords, and personal information before sending a device for inspection, repair, replacement, or return. GMKtec is not responsible for data loss during repair, replacement, inspection, or transportation.

8. Return Process

To request a return, refund, exchange, or warranty service:

Step 1: Contact Support

Email service@gmktec.com with your order number, product name, reason for return or service request, and supporting photos or videos where applicable.

Step 2: Wait for Review and Instructions

Our support team will review your request and provide the next steps. If a return is required, we will provide the correct return address and instructions by email.

Step 3: Pack the Product Properly

Please pack the product securely, preferably in its original packaging, with all accessories, manuals, cables, adapters, free gifts, and documents included.

Step 4: Ship the Product

Use a tracked and insured shipping service where possible. Please keep your proof of shipment and tracking number.

Step 5: Inspection and Resolution

Once the returned item is received, GMKtec will inspect the product and notify you of the outcome. If approved, we will arrange the appropriate refund, repair, replacement, or other agreed solution.

9. Refunds

If your refund is approved, it will usually be issued to the original payment method, unless otherwise agreed.

For valid cancellations and eligible returns, refunds are generally processed within 14 days after:

We receive the returned goods, or
You provide evidence that the goods have been sent back,

whichever happens first, where required by applicable law.

After GMKtec issues the refund, your bank, card issuer, PayPal, Klarna, or other payment provider may take additional time to post the funds to your account.

If you cancel within your legal cancellation period, the standard outbound delivery charge will also be refunded where required by law. Any upgraded, express, priority, premium, remote-area, or other non-standard delivery surcharge is generally non-refundable unless required by law.

10. Possible Refund Deductions

Where permitted by law, deductions may be made from the refund in the following cases:

The product has been handled more than necessary to inspect it
The product is returned damaged, incomplete, or with missing accessories
Free gifts, accessories, manuals, cables, adapters, or packaging are missing
The product shows signs of misuse, accidental damage, unauthorized repair, or abnormal wear
The customer refused delivery without a valid legal reason
The customer provided an incorrect or incomplete delivery address
The customer failed to cooperate with delivery, courier contact, or customs clearance
Direct shipping, return, customs, carrier, or handling costs were incurred due to customer action or inaction

Any deduction will be reviewed based on the specific case and applicable law.

11. Order Changes and Cancellations Before Dispatch

Orders are processed quickly. If you need to change or cancel an order, please contact us as soon as possible.

Requests submitted within 12 hours of purchase can usually be reviewed before dispatch, but this is not guaranteed.

If the order has already entered processing or shipping, it may no longer be possible to stop the shipment. In that case, your request will be handled under the cancellation and return terms of this policy.

12. Exchanges and Replacements

We do not guarantee direct exchanges for all products.

In many cases, the faster solution may be to process the original item as a return and place a new order for the replacement item.

If your case involves a faulty, damaged, or warranty-covered item and an exchange or replacement is appropriate, our support team will provide the next steps.

Replacement products may be new or refurbished and may be the same model or an equivalent model, depending on availability and the nature of the case.

13. Customs, Import VAT, Duties, and Clearance Fees

Some orders placed through GMKtec UK may be shipped from outside the United Kingdom. In such cases, customs clearance, import VAT, customs duties, courier clearance fees, or related charges may apply in some cases.

Unless we have expressly stated on the product page, at checkout, in the shipping policy, in your order confirmation, or in writing that such charges are included or will be reimbursed by GMKtec, these charges are the customer’s responsibility.

If your order is expressly confirmed by GMKtec as eligible for reimbursement of customs-related charges, please contact us and provide:

Your order number
Proof of payment
The customs or courier receipt
Any other supporting document requested by our support team

Any reimbursement request is subject to document review and verification.

If a parcel is returned, delayed, destroyed, or charged additional fees because the customer failed to cooperate with customs clearance, courier contact, or required documentation, GMKtec may deduct the direct costs actually incurred from any refund, where permitted by law.

14. Parcel Receipt, Damage, Loss, and Claim Evidence

Please inspect your parcel carefully when it is delivered.

If the parcel is delivered in person and you notice visible damage, missing items, incorrect contents, or signs of tampering, please report the issue to the courier immediately and contact GMKtec support as soon as possible.

If the parcel is left at your door, mailbox, reception, pickup point, or another location without face-to-face handover, please record a clear and complete unboxing video as soon as you discover the parcel.

Where possible, the video should show:

All sides of the outer carton
The shipping label and tracking information
The unopened package before unboxing
The complete unboxing process without interruption
The final condition of the product and accessories inside

If loss, damage, empty parcel, theft, or missing items are suspected, please contact the last-mile carrier as soon as possible and request an official investigation, claim number, or written confirmation.

If theft is suspected, please also report the incident to the local police and keep the police report number.

Failure to provide timely evidence, courier documentation, claim numbers, unboxing videos, or other supporting materials may limit our ability to investigate the issue or file a claim with the courier or insurance provider.

15. Non-Returnable or Restricted-Return Items

We may refuse returns, or reduce the refund where permitted by law, for:

Personalized, custom-made, or special-order items
Software, digital products, license keys, or downloadable content
Products returned with missing parts, accessories, manuals, free gifts, or packaging not caused by our error
Products returned in a condition that significantly reduces their value
Products damaged due to misuse, accidental damage, unauthorized repair, or improper use
Free gifts or promotional items that are not returned together with the main product

16. Customer Support

If you have any questions about cancellations, returns, refunds, warranty service, damaged items, missing parcels, customs-related charges, or after-sales support, please contact us at:

Email: service@gmktec.com

We aim to respond within 1–2 business days. Response times may be longer during holidays, peak sales periods, or product launch periods.

Support Hours:
Monday–Friday: 9:00–18:00 GMT+8
Every second Saturday: 9:00–18:00 GMT+8